Balance Systems Srl - balancer, balancing machinery, wheel, vibration, rotors, rotating body, armatures, disk, shaft, unbalance, electric motor, spindle, fan, rotors for alternator, correzione, macchina, bilanciatrice, bilanciatura, indotti, corpi rotanti, squilibrio, dischi, alberi, vibrazione, misura dimensionale

With the aim to get to know your opinion on the quality of our products and services, we kindly ask you to fill in the form here below.

Your feedback is essential for us to continue to ensure the best standard of our products and services.

Balance Systems thanks you in advance for your collaboration.

DATA

Company Name:

Address:

Postal (Zip) code:

City, State (Region):

Telephone:

Country:

Fax:

E-mail:

Contact person:

Type of Machine/System

CUSTOMER SATISFACTION QUESTIONNAIRE

Rate from 1 to 4, considering that:
Assessment: your level of satisfaction regarding the topic expressed in our question	1=not satisfied 2=little satisfied 3=satisfied 4=very satisfied
Importance level: the level of importance that the topic expressed in our question has for your organization	1=not important 2=little important 3=important 4=very important

Question	Assessment	Importance level
	1 2 3 4	1 2 3 4
1) How do you assess our product(s) and its (their) capability to satisfy your requirements?

2) How do you assess and what is the level of importance of our Telephone Assistance Service as far as:
a) Availability of the service
b) Competence in analyzing and solving the problem

3) How do you assess and what is the level of importance of our Technical Assistance Service as far as:
a) Timing from your request to our visit at your premises
b) Competence in analyzing and solving the problem

4) How do you assess and what is the level of importance of our Spare Parts Service as far as:
a) Promptness in meeting your requirements
b) Availability of the required spare parts
c) Compliance with the confirmed delivery terms

Notes, remarks and your further comments:

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Privacy information note:	PROVISIONS of art. 13 of Law Decree No. 196/2003 for the processing of shared and/or sensible personal data and corresponding authorisation PERSONAL DATA PROCESSING PURPOSE AND METHODS Personal and/or sensible data will be processed for the purposes connected with Balance Systems S.r.l. activity, and for the forwarding of information circular letters and other commerical information on products, sector fairs, and other communications. Personal and/or sensible data will be filed and processed by information systems provided with suitable protection systems as envisaged by the norms in force. OPTIONAL NATURE OF THE AUTHORISATION TO THE PROCESSING AND CONSEQUENCES OF THE POSSIBLE OPPOSITION The data release is optional. The missing authorisation of the personal data prevents Balance Systems S.r.l. from fulfilling the service; for not receiving the service just click on the link at the bottom of the message. DATA COMMUNICATION TO THIRD PARTIES Collected data can be communicated to third parties, however not having registered headoffice abroad, with the only purpose for them to fulfil the service on behalf of Balance Systems S.r.l.. OWNER AND PERSON RESPONSIBLE FOR THE PROCESSING Owner of the personal data processing: Balance Systems S.r.l.. You will be able to address to the person responsible for the processing to exercise your rights as envisaged by article 7 of Law Decree No. 196/2003.
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