Service Help Desk

Our services, your benefits

We have designed this new Help Desk Service for you, divided into different packages based on the number of Balance Systems balancing machines owned within a production plant. Our goal is to make our assistance service even more efficient in light of the problems identified by our customers

Assistance through Teleservice allows us to operate on the machine promptly, by ensuring maximum performance and minimizing downtime.

Your satisfaction is a fundamental aspect of our work: for this reason you will have the possibility to choose the type of package that best suits your needs.

Discover our available packages:

Service Help Desk - Open

Time

The advantage of the Time solution is to decide in complete freedom when to use our assistance service, as it is not linked to any type of package. The service is based on final balance hourly calculation.

Service Help Desk - Time

Open

The advantage of the Open package is to be able to benefit from our Help Desk services without any time constraints and limitations related to the number of machines installed.

*Detailed information on the official price list.

Advantages

Promptness

The quick resolution of the problem ensures a reduction in downtime.

Saving

This service will not only allow you to save time, but also reduce company operational production and travel costs.

Flexibility

Our staff will take charge of the problem detected in the shortest time possible.

Reliability

Our highly qualified technicians will support you through the management and resolution of your request.

Service provided

  • Remote support
  • Spare parts
  • Problem monitoring
  • Monthly reporting of remote interventions
  • Customized packages

Balance Systems-Help Desk Service

Management activities

Our Service technicians will attend you from the moment of incoming call, to the management and resolution of the problem encountered. All procedures will be supported by the most advanced technologies, to guarantee you an optimal, precise and efficient assistance service.

Training

Our team of experts carries out balancing trainings with comprehension tests to provide theoretical and operational knowledge on the fundamentals of balancing in order to improve the production and use processes of Balance Systems balancing machines.

The courses are divided into the Basic and Advanced types, to ensure maximum efficiency of machine operators.

Request more information on our Help Desk packages